Frequently Asked Questions
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or select one of the categories to see all questions and answers for that category
Other resources
Useful resources:
Your Europe: EU Nationals in the UK (contains lots of links to other guidance and q&a documents from the European Commission)
UK Government: ask a question about the EU Settlement Scheme
UK Government: COVID-19 guidance for the EU Settlement Scheme
UK Government policy paper on student finance eligibility for the 2021-2022 academic year
Immigration Assistance:
EU Settlement Resolution Centre - Webform: eu-settled-status-enquiries.service.gov.uk/start or call 0300 123 7379 between Monday to Friday (excluding bank holidays), 8am to 8pm, Saturday and Sunday, 9:30am to 4:30pm (See call charges)
UKVI Resolution Centre Call 0300 790 6268 or from outside the UK: +44 (0)203 875 4669 Monday to Friday (excluding bank holidays), 8am to 8pm, Saturday and Sunday, 9:30am to 4:30pm (See call charges)
Postcode finder - to find closest charity / voluntary organisation https://www.gov.uk/help-eu-settlement-scheme
Charity / community organisations - the Home Office has funded charity / voluntary organisations to assist vulnerable applicants with their EUSS applications for free, search on: https://www.gov.uk/government/publications/eu-settlement-scheme-community-support-for-vulnerable-citizens
Identity Scanning Locations - search here for a list of Local Authority locations. (Note that some may still be closed due to COVID-19 so if you can’t use your mobile devices to scan your documents, you may need to send your Identity documents by post)
Assisted Digital Service - call 03333 445 675 or text “VISA” to 07537 416 944
Settled is a charity providing free immigration advice to EU citizens. You can contact them here: http://settled.org.uk/contact
Here for Good, free advice for vulnerable EU citizens, see https://www.hereforgoodlaw.org/get-advice
There are many organisations and individuals providing advice on citizenship. In the UK, all immigration advice is regulated, so please make sure you go to someone who is qualified to give you advice on this area of law. On the ILPA website, you can find a directory of members to find an immigration advisor near your area: https://ilpa.org.uk.