Frequently Asked Questions
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I got my (pre-)settled status by applying to the EU Settlement Scheme with a paper application, but I am struggling to view or prove my status.
If you applied to the EU Settlement Scheme by using a paper application form because you did not have a passport or identity card, and have been granted (pre-)settled status, then you can still use the View and prove your immigration status service.
However, what you need to know is:
Use the View and Prove service as though you are entering a passport number
Instead of using a passport number, enter the Home Office application reference number which should be on the letter that the Home Office sent you when they granted your status
If the application reference number is in the format 0000-0000-1234-5678, then don’t enter any of the leading zeros, or the dashes, and instead enter just 12345678
If you are still having problems:
EU Settlement Resolution Centre
Telephone: 0300 123 7379
or from outside the UK: +44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
See call charges