Frequently Asked Questions

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I got my (pre-)settled status by applying to the EU Settlement Scheme with a paper application, but I am struggling to view or prove my status.

If you applied to the EU Settlement Scheme by using a paper application form because you did not have a passport or identity card, and have been granted (pre-)settled status, then you can still use the View and prove your immigration status service.


However, what you need to know is:

  • Use the View and Prove service as though you are entering a passport number

  • Instead of using a passport number, enter the Home Office application reference number which should be on the letter that the Home Office sent you when they granted your status

  • If the application reference number is in the format 0000-0000-1234-5678, then don’t enter any of the leading zeros, or the dashes, and instead enter just 12345678

If you are still having problems:


View and prove guidance

UKVI Resolution Centre

  • Telephone: 0300 790 6268 or from outside the UK: +44 (0)203 875 4669
    Monday to Friday (excluding bank holidays), 8am to 8pm
    Saturday and Sunday, 9:30am to 4:30pm
    See call charges


EU Settlement Resolution Centre

Webform: eu-settled-status-enquiries.service.gov.uk/start

Telephone: 0300 123 7379 

or from outside the UK: +44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
See call charges