How can we help?


Please select a topic below related to your inquiry. If you don’t find what you need, fill out our contact form below.

FAQ page


We have a dedicated page answering frequent questions on the EU Settlement Scheme, citizenship and other issues, such as EU students’ rights:


This FAQ may cover the information you are looking for. If it does not, please be reassured that our team will be in touch to reply to your query.

Problems with your status in the UK


If you experience issues applying for (pre-) settled status, or with viewing or proving your digital immigration status, please report them here:


If you experienced a breach of your citizens’ rights, you can also report this to the Independent Monitoring Authority (IMA) here: 


Advice on the EU Settlement Scheme


As a campaign organisation, we are not able to provide immigration advice on individual cases. Our team will only be able to point you to legal information that may apply to you. If you want to receive free legal advice from an accredited immigration adviser, we recommend contacting our partner charities Settled or Here for Good.


The following websites provide good information on the EU Settlement Scheme, which cover most queries:



Advice on citizenship applications


Our Citizenship Q&A and Factsheet documents contain most answers to frequent questions we receive on citizenship. The Citizenship Factsheet includes a list of organisations accredited to give citizenship advice.



Government contact details on the EU Settlement Scheme

  • EU Settlement Resolution Centre

  • Webform:

  • 0300 123 7379 or +44 (0)20 3080 0010 from outside UK 
    Monday to Friday (excluding bank holidays) 8am to 8pm 
    Saturday and Sunday 9:30am to 4:30pm


Media enquiry

Please email us directly at media[at]

Any other enquiries, please email us at info[at] or use the form below. We'll aim to reply within 2 working days.

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