Frequently Asked Questions

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I have generated a share code, but the organisation checking it says it does not work. Where can I get support?

Check you have requested the correct type of code (Right to Work, Right to Rent, Other).

Remember it runs out 30 days after being generated.

If you are still having problems:

  • View and prove guidance

  • Contact the UK Visas and Immigration Resolution Centre

  • Fill in a form at https://www.gov.uk/contact-ukvi-inside-outside-uk/y

  • Or ring 0300 790 6268 or +44 (0)203 875 4669 from outside UK
    Monday to Friday (excluding bank holidays) 8am to 8pm
    Saturday and Sunday 9:30am to 4:30pm

    (** we have been made aware that charges are levied on this telephone number so we would recommend people to ring the EU Settlement Resolution Centre on 0300 123 7379 instead **)

Please also report your experience to https://www.the3million.org.uk/report-it and consider writing to your MP about your issue.