Frequently Asked Questions

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I have generated a share code, but the organisation checking it says it does not work. Where can I get support?

Check you have requested the correct type of code (Right to Work, Right to Rent, Other).

Remember it runs out 30 days after being generated.

If you are still having problems:


View and prove guidance

UKVI Resolution Centre

  • Telephone: 0300 790 6268 or from outside the UK: +44 (0)203 875 4669
    Monday to Friday (excluding bank holidays), 8am to 8pm
    Saturday and Sunday, 9:30am to 4:30pm
    See call charges


EU Settlement Resolution Centre

Webform: eu-settled-status-enquiries.service.gov.uk/start

Telephone: 0300 123 7379 

or from outside the UK: +44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
See call charges


Please also report your experience to https://www.the3million.org.uk/report-it and consider writing to your MP about your issue.