FAQ

I have generated a share code, but the organisation checking it says it does not work. Where can I get support?

Check you have requested the correct type of code (Right to Work - share codes start with the letter 'W', Right to Rent - share codes start with the letter 'R', Something else - share codes start with the letter 'S').

You can also try checking it yourself, as if you are the checking organisation - see this FAQ  for the relevant websites to use. 

Remember it runs out 90 days after being generated.

If you are still having problems:

View and prove guidance

UKVI Resolution Centre

• Telephone: 0300 790 6268 or from outside the UK: +44 (0)203 875 4669
  Monday to Friday (excluding bank holidays), 8am to 8pm
  Saturday and Sunday, 9:30am to 4:30pm
  See call charges

EU Settlement Resolution Centre

Webform: eu-settled-status-enquiries.service.gov.uk/start

Telephone: 0300 123 7379

or from outside the UK: +44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
See call charges

Please also report your experience to https://www.the3million.org.uk/report-it and consider writing to your MP about your issue.